Shipping policy

ORDER PROCESSING: 
Please allow 1-3 days to process your order. Expect an email within 5 days to let you know your order is on the way! 

SHIPPING:
Orders are generally shipped within 5 days using US Postal Service Standard. Carrier specific shipping rates apply when a service other than USPS is selected.

DOMESTIC SHIPPING RATES AND ESTIMATES: 
Shipping charges for your order will be calculated and displayed at checkout. Free shipping is offered for US orders over $50. 

INTERNATIONAL SHIPPING: 
We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout. Delivery timelines for international shipping vary greatly depending on the destination. Please allow a minimum of 8-20 days.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Roze And Chai is not responsible for these charges if they are applied, and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES: 
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please refer to our Return Policy for further information.

In the event that your order arrives damaged in any way, please email us as soon as possible at tealove@rozeandchai.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at tealove@rozeandchai.com.